After truly believing that Americans were so stupid and so lethargic that Chad’s management team could arbitrarily set and break its own rules and no one would notice or complain…Etsy now finds itself mired in a hot mess of controversy and class action lawsuits.
Nowhere is this arbitrary rule making and rule breaking more evident than in the flagrant favoritism Etsy seems to have extended certain sellers, specifically ThreeBirdNest. As proof, the following review appeared on April 27, 2015, posted by Jessicarose Thurber. It wasn’t pretty, the original review, but TBN ruffled the nest again when they asked Jessica to “change her review.” She did. And this was the result:
Which really wasn’t what TBN was after. For some reason they seemed to think that a few heart signs and smiley faces and “xoxo’s” would be enough to mute Jessica, who had already lodged an Etsy complaint, a BBB complaint, and who had noted that her “handmade in California” item had shipped from a warehouse in Ohio.
Obviously it didn’t calm her down at all. Instead TBN’s little California nest was left with even more egg on its face. And so instead of spending time fixing its broken system, TBN apparently figured out a quicker route to achieving its goals. Just delete the review.
Great idea, except that we sellers couldn’t just arbitrarily delete negative reviews. If we could, we would all have perfect 5 star ratings. Which would really make the entire feedback process so tainted and unbelievable that it would quickly be abolished. Nope, reviews were part of the package deal, and honest sellers looked at their feedback, made adjustments for their errors, tightened up their policies and moved forward.
Not TBN. Apparently they had a magic pipeline to Etsy’s management team and within a few hours the negative review disappeared. Which leaves us wondering how many other negative TBN reviews have disappeared, leaving behind only the positive ones, and once again grossly misrepresenting (this) Etsy (seller) to the general public.
Labels with “made in China” and “made in India”. Scathing 1 star reviews. Blisteringly negative reviews vanishing into thin air. Wishy-washy policies and arbitrary favoritism. Class action lawsuits. Angry buyers and angry sellers. Disrespect and distrust for the Etsy Board.
What a face-plant for the former homespun bastion of granola idealism.
And what a huge betrayal to its fee-paying, rule-following core of buyers, sellers and fans.